With offices across South Africa, MCS has access to a highly trained team of over 200 people. These include contracting technicians, manufacturer-authorised engineers and other technicians servicing Brilliantel’s own clients, and who all provide MCS with skilled service backup.
OEMs require their agents in South Africa to receive specialised training and to strictly follow their technical protocols. For this reason, Brilliantel’s technical experts are accredited by MCS’s suppliers, in particular by SHINA, which supplies PACS and MEDQ, which supplies RIS.
This means that all MCS’ customers have access to Brilliantel’s comprehensive service backup. This is a critical success factor and one which has made MCS among of the most successful suppliers of medical imaging and other equipment to South Africa’s public and private healthcare sectors.